MADE TO ORDER

Made-to-Order Production Time

Due to high demand and the time required to produce our premium pieces, this item is currently listed as made to order. These items will take an estimated 3–8 weeks to complete production (or sooner). Updates on made-to-order items are sent via email every 2 weeks.

Please note that this timeframe is an estimate based on our standard production timeline. External factors such as holidays, shipping/customs delays, or manufacturing issues may impact this schedule. If any delays occur, we will notify you via email.

Made-to-order items will be clearly marked as “Made to Order” under the product size tab on the product page for easy identification during checkout.

For updates on your order, contact our support team at support@aspyrathleticwear.com.

Returns, Cancellations, and Exchanges on Made-to-Order Items

  • Without Customer+: Made-to-order items are not eligible for refunds, returns, exchanges, or cancellations.

  • With Customer+ (U.S. orders only): Customers who purchase Customer+ at checkout are eligible for refunds or size exchanges once the item has been delivered, provided the following conditions are met:

    • The item must be unworn, unwashed, and in original condition, with all tags attached and packaging intact.

    • Items with signs of wear, stains, hair, odors, or missing tags will not pass inspection and will be returned to the sender.

    • A 10% restocking fee may apply if original packaging is missing or damaged.

    • If the item does not pass inspection, we reserve the right to deny your request for a refund. In this case, the item will be shipped back to your address.

Inspection and processing typically take 15–20 business days once your item arrives at our warehouse.

Split Orders (Stocked Items + Made-to-Order Items)

We recommend placing separate orders if you are purchasing both in-stock and made-to-order items to ensure faster delivery of stocked pieces.

  • Customers enrolled in Customer+ (U.S. only) may request a split shipment at no additional charge.

  • Customers without Customer+ may still request a split shipment; however, a shipping fee will apply.

For requests, please contact our support team.

Shipping for Made-to-Order Items

Shipping times are based on the method you select at checkout; however, made-to-order items will not ship until production is complete (estimated 3–8 weeks). Express shipping options apply only once production is finished and the item is ready for fulfillment.